House of Renewal's Integration Matrix
After polling my audience and establishing my Delivery Systems, it was time to form House of Renewal's Quality Standards. I decided that a salon must always focus on empowerment, hygiene, community and relaxation. Most women I surveyed loved the social and self-care aspects of salons, but I also kept in mind the practicality of having a clean and trustworthy salon.
From there, I plugged in all of my standards into Disney's Integration Matrix. With this matrix, I could clearly see how the guest experience would be enhanced by my Quality Standards. Once this was finished, I just had to execute and strategize the decisions made inside the matrix.